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Frequently Asked Questions

IMPORTANT COMMUNICATION FOR OUR CUSTOMERS RELATED TO THE CORONAVIRUS - COVID-19

We wanted to take this opportunity to thank you for being a valued member of Broadway Show Tickets. We are grateful for your business and it is our pleasure to bring you special offers and discounts on the top entertainment and travel products as well as the most popular brands and services.

Our teams, like everyone around the world, are feeling the effects of the Coronavirus (COVID-19) and our thoughts go out to anyone affected. We are very focused on the safety of our team members as well as how to best maintain and deliver value and service to you and our millions of customers.

Please note that we will continue operating Broadway Show Tickets as usual and you will have access to the platform and the thousands of products and services we bring to you and your colleagues 365 days a year. Please know we are working closely with our partners to gather information about their respective events, attractions and venues and we are working to update and respond to customers as information becomes available. We are managing this fluid situation by staying in constant contact with our partners to best support real time updates and changes related to refund and exchange policies & procedures that each of our partners are issuing.

As a business we have activated our business continuity plan and are closely following all Federal, State and local, government recommendations as well as the most up-to-date recommendations and advisories from the Centers for Disease Control and Prevention. We are committed to best serving our customers, partners and employees during this uncertain and ever changing situation.

As you can imagine call volume is high, however please contact us should you have questions. We value your business and are working to continue offering you the same savings and value we have been offering millions of employees for the past 18 years.

LIVE ENTERTAINMENT (Broadway, Sports, Concerts)

BROADWAY IN NEW YORK: All Broadway performances have been canceled until September 6, 2020.

There is nothing you need to do. If you have tickets for a show during this time period, you will receive a full refund to the original form of purchase. Due to high volume, however, it may take over 30 days for the refund to appear on your credit card statement.

ALL CANCELLED EVENTS: If your event has been canceled, there is nothing you need to do. You will receive a full refund to the original form of purchase. Due to high volume, however, it may take up to 30 days for the refund to appear on your credit card statement.

POSTPONED EVENTS: If your event has been postponed, hold on to your tickets. We are working with the ticket providers to assess rescheduling options. As we get more information, we will contact you at the email provided at the time of your booking.

NON-POSTPONED EVENTS: For events that have not been postponed or canceled, we are unable to offer refunds at this time.

How do I book an order?

Online at www.ShowTickets.com
Place your order on our website Please keep in mind that many of the event offers and other specials are based on limited availability, so always try planning to book your order as far in advance as possible. Prices are subject to availability and offers are subject to change at any time.

Phone
Our Customer Service Representatives are here to assist you with all your entertainment and travel needs. Available daily from 10:00am EST - 8:00pm EST. Please call us at 1-800-838-8155 or 1-702-617-5513 for International/Local.

Will I receive actual tickets or vouchers?

Please follow the detailed instructions located on your confirmation email, which clearly outlines how to retrieve your tickets or vouchers. For event tickets, we either send the event tickets to you or we generate a box office confirmation that allows you to pick up the tickets at the event’s Box Office.

When will I receive my tickets?

You will receive your tickets based upon the product specific delivery method as outlined during checkout and on your confirmation email after your purchase is complete. Only the name listed on the reservation can pick up the tickets at the Box Office unless otherwise noted. A photo ID is required for all Box Office Will Call pick up. The redeemable voucher must be printed, venues do not accept tickets on a mobile device.

Who can I contact to get help with an existing order?

If you require assistance with an existing order, please call a Customer Care Representative who is available daily from 10:00am EST - 8:00pm EST at 1-800-947-1081.

What are my payment options?

We accept all major credit cards including Visa, MasterCard, Discover and American Express. We do not accept Travelers Cheques or Personal Checks.

Will I get a refund?

There are no refunds or exchanges for our products.

What are "taxes and fees?"

For ticket orders, the term "Taxes and Fees" means that we collect sales tax of 6.5%, which is remitted to the state of Florida or other applicable states if required. Also, when we list an amount as "taxes & fees" on the site, that sometimes means a tax recoupment charge. When we contract with our supplier partners, often times we are subject to sales tax and the sales tax is passed on to you our customer. Therefore, what we're collecting from you is a tax recoupment charge that is equal to the amount we expect our travel suppliers to charge us. Unless otherwise noted, prices shown for travel packages are in USD for one adult and if the travel package includes a hotel, based upon double occupancy. Prices are subject to change based upon your choice of travel dates, number of travelers, departure city, and your choice of hotels or other items, and may require a minimum stay. Amounts listed in the "Taxes and Fees" line consist of the amount that we expect the relevant suppliers to bill us for any applicable taxes, governmental fees and other charges, as described below. For ticket orders, the term "Taxes and Fees" means that we collect sales tax of a minimum amount of 6.5%, which is remitted to an applicable state if required.